Confidentiality policy

Introduction

At Pelican Containers (pelicancontainers.com), the privacy of our visitors is our top concern. In this privacy statement, we seek to explain how we collect, use, and disclose personal information about our guests, both online and offline, and how you can manage that information. By using our website, you agree to the use of such information in accordance with this privacy statement. If you do not agree with our policies and practices, we request that you not access, install, download, register with, or use the services. You can always choose not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications. We do not sell your information to third parties, but we may need to share it with our selected partners who help us in providing you with relevant information, products, and services according to your request.

This privacy statement may be supplemented or amended from time to time. If you have any questions or concerns regarding this privacy statement, please contact us using the contact page.

What Information Do We Collect?

Pelican Containers collects information about you when you visit our website, make telephonic inquiries, do business with us, and sign any agreement. We ask only for information that is necessary, relevant, and adequate for your purpose.

Some of this information may not identify you personally but helps give us insights into how you use our services and engage with us, and how we can improve the experience for you. The information we collect includes some or all of the following:

• Name
• Address
• Contact number
• Date of birth
• Email address
• The date and time you used our services
• The pages you visited on our website and the duration on each page
• Your IP address
• The internet browser and devices you are using
• Cookie, pixel, or beacon information
• The website address from which you accessed our website
• If you represent a business, we may collect your job title, company contact details, including email addresses, and company details (some of which we may obtain from other online/offline sources)
• Recordings of your calls when you interact with our customer service centre
• Live chat records
• Any other correspondence you have with us

How Do We Use This Information?

Pelican Containers processes information that is necessary for the purpose for which it has been collected. You can always choose not to receive marketing communications from us and can modify your preferences at any point in time. We will never send you unsolicited ‘junk’ email or share your personal information with anyone other than our partners.

Below are the reasons for which we may use or process your personal information:

Promotions

If you allow us, we may use your information to contact you from time to time about promotions, events, products, services, or other information you may find interesting. You can opt out at any time by clicking the ‘unsubscribe’ button that appears with every message.

Contractual Performance

We may use your personal information to complete your orders, purchases, and other transactions with us, or while entering into any contract with you.

Legitimate Interests

We may use your personal information to carry out activities necessary to fulfil our legitimate business interests.

Customer Support

We may use your personal information to respond to your correspondence and fulfil your requests.

Customer Experience

In order to better understand you as a customer, we may undertake market analysis and research from time to time, and may seek your participation in customer surveys. This allows us to provide you with offers, products, and services tailored to you. We will only send marketing communications to you if you have provided your consent.

Product Development

We may use your information to analyse, evaluate, and improve our products and services to make them more relevant to you. We generally use combined data from many customers so that individual identities remain discreet.

Promotion of Our Brands

We may send you marketing messages if you purchase a product or service from us, make a purchasing inquiry, close your browser with items in your shopping cart, or request a brochure or other information from us. We will only contact you, in ways permitted by law, with information about our own products and services. You can stop these communications at any time by letting us know your preferences.

We may also send you marketing communications if you have represented a business to us or if we have obtained your business contact details from an online or public business directory. You can always choose to unsubscribe from our mailing list.

We use your information to detect and record when you have received, opened, or engaged with our website or electronic communications (please refer to our Cookie Policy for more information); to administer competitions and promotions that you enter with us from time to time and to distribute prizes; as well as to contact you when we open, close, or move premises.

Efficient Administration

We may contact you to verify the accuracy of the information we hold about you and create a better understanding of you as a customer.

We use your information for network and information security purposes — to protect your information against loss, damage, theft, or unauthorised access.

We refer to your details to fulfil any request you make by exercising your rights — for example, when you restrict us from contacting you with marketing communications, we keep a record of this on our suppression lists to implement your request.

We use your contact details to update you about new terms and conditions and policies.

Legal Obligation

To fulfil our legal obligations, we may need to disclose your personal information if required by a legal authority such as law enforcement or customs agencies.

Security Issues

We may sometimes need to access your contact details to inform you about an urgent security issue.

SMS/Text Messaging Program

By providing your mobile number and opting in, you agree to receive SMS/text messages from Pelican Containers. These may include service reminders, appointment updates, and customer notifications.

Message Frequency: Varies based on your interaction with us.

Message & Data Rates: May apply.

Opt-Out: You may unsubscribe at any time by replying STOP. You will receive a confirmation message, after which no further messages will be sent.

Help: For assistance, reply HELP or contact us at +1 800 352 3898.

Privacy: We do not sell or share SMS consent or personal information with third parties for marketing purposes.

How Do We Share This Information?

We do not sell your information to third parties. However, we may disclose your information to certain customer contact centres and our legal and other professional advisors whom we engage to handle certain services on our behalf. We always ensure that our third-party partners comply with data protection legislation and keep your information protected. Moreover, we only disclose information that is necessary for them to provide the service. We use anonymous or aggregated, non-specific data sets wherever possible.

How Long Do We Keep Your Information?

We will not keep your information in an identifiable format longer than required. We generally retain customer and stakeholder information for longer than that of prospects.

If you are a customer, we will keep your details for six years after our relationship ends in order to establish, bring, or defend legal claims should they arise. If we have obtained your details following a request for information on any of our products or services, a brochure, or a quotation, we will hold these for three years from the date of collection.

The only exceptions to the periods mentioned above are where:

• The law requires us to hold your personal information for a longer period or delete it sooner.
• You have raised a complaint or concern regarding a product or service offered by us. In this case, we will retain your information for six years following the date the complaint or query was made.
• When you request us to erase your information (where applicable) and when we are not restricted from doing so by any of the reasons mentioned above.

How Can You Manage the Information We Hold About You?

You have the right to access your personal information we hold about you and to make corrections if necessary. You also have the right to withdraw any consent you have previously given us and to ask us to erase information we hold about you. You can also object to our use of your personal information where we rely on our business interests to process and use it.

You have a number of rights under data protection law. We will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days of receiving any request.

You have the right to:

• Ask for a copy of the information that we hold about you.
• Correct and update your information.
• Withdraw your consent.
• Object to our use of your information (where we rely on our legitimate interests to use your personal information), provided we do not have any continuing lawful reason to continue to use and process it.
• Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information.
• Transfer your information in a structured data file (in a commonly used and machine-readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.

You can exercise the above rights and/or manage your information by contacting us using the details below:

Post: 1111 Kane Concourse, Suite 518, Bay Harbor Islands, FL 33154

Email: Contact us via our website contact page

Phone: +1 800 352 3898