Payments & Policies
What is your refund policy?
We offer a Buyer Protection Policy to guarantee that you will receive your container as described. Orders may be canceled before processing for a full refund, minus any banking fees. If processing has started, cancellations may incur a restocking fee and other applicable charges. Refunds for returned equipment will be issued by deducting trucking charges. Kindly note that customized containers are non-refundable.
For more details, please visit our Refund and Cancellation Policy.
Do you offer financing options?
Yes! We offer financing options with trusted partners for both businesses and individuals looking to purchase a shipping container. Additionally, we offer payment terms for qualified businesses and government entities that wish to place an order using a purchase order (PO).
Contact us to learn more about your options and see if you qualify!
Are there any hidden fees?
Absolutely no hidden fees here! We believe in transparent pricing, so what you see is what you pay. If you have any questions about the costs, don’t hesitate to reach out!
Do you offer a guarantee on your shipping containers?
Yes! Pelican Containers provides a wind and water-tight guarantee for all used shipping containers. All new or “one-trip” shipping containers are also guaranteed to be wind and watertight upon delivery. For more information about the container guarantee, please visit our Container Guarantee page! For additional information, you can check our Terms & Conditions. If you have any concerns, feel free to reach out here and contact us!
