Payments & Policies
What is your refund policy?
We offer a Buyer Protection Policy to ensure you receive the container as described. Orders can be canceled before processing for a full refund, minus any banking fees. If processing has begun, cancellations may incur a restocking fee and other applicable charges. Refunds for returned equipment will be issued minus trucking charges. Customized containers are non-refundable.
For full details, visit our Refund and Cancellation Policy.
Do you offer financing options?
Yes! We work with trusted partners who provide financing options for both businesses and individuals looking to purchase a shipping container. Additionally, we offer payment terms for qualified businesses and government entities that wish to place an order using a purchase order (PO).
Contact us to learn more about your options and see if you qualify!
Are there any hidden fees?
No, there are no hidden fees! We believe in transparent pricing, so what you see is what you pay. If you have any questions about costs, feel free to reach out
Do you offer a guarantee on your shipping containers?
Yes, we do! At Pelican Containers, all used containers come with a wind and watertight guarantee, and all new or “one-trip” containers are also guaranteed to be wind and watertight upon delivery.
For full details on what’s covered, please visit our Container Guarantee page. You can also review our Terms & Conditions for additional information. And of course, if you experience any issues, don’t hesitate to contact us — we’re here to help!
