Help, resources, and support

Money-Back Guarantee Excludes Trucking

We understand that circumstances may change. However, please note that returned equipment will be refunded minus trucking charges, including any additional costs associated with retrieving the container.

Buyer Protection Policy

At STG Freight Services Inc., we strive to ensure a hassle-free experience. If you purchase a shipping container and it:

• Fails to arrive,
• Does not match the description,
• Arrives damaged,
• Or does not arrive at all,

our Buyer Protection Policy ensures you are fully covered. This policy is designed to provide you with peace of mind, guaranteeing you receive the exact container you purchased or an appropriate resolution.

Cancellation and Refund Guidelines

• Before Payment is Sent: Orders can be canceled at no cost if funds have not been sent, except in cases involving customized containers or payment terms.
• After Payment but Before Order Processing: If payment has been received but the order has not yet been processed, you are eligible for a 100% refund, less any applicable banking fees.
• After Order Processing:
  • If your order has been processed, and the container (non-customized) has been allocated, inspected, moved to the depot release area, or shipped, you can still cancel. However, the following fees will apply:
    • A 10% restocking fee.
    • Full reimbursement for costs incurred for modified work (if applicable), shipping/trucking, surveying, depot storage, and banking fees.

Customized Containers

For orders involving customized containers, refunds are subject to the specific terms outlined in your agreement. Please contact us for further details.

For questions or to initiate a refund or cancellation, please reach out to our customer service team at support@pelicancontainers.com