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Limited Warranty Coverage

The STG Freight Services Inc. Limited Warranty applies to new and used ISO shipping containers purchased from STG Freight Services Inc. During the Warranty Period, STG Freight Services Inc. will repair, using new or refurbished replacement parts, or replace units or parts of a unit at no additional charge. This warranty applies if the unit is proven defective due to improper material or workmanship under normal use and maintenance. A unit leakproof guarantee is included.

Warranty Coverage Period

• New ISO Shipping Containers:
  The warranty coverage period is 10 years from the date of purchase. A unit leakproof guarantee is included.
• Used Cargo-Worthy ISO Shipping Containers:
  The warranty coverage period is 5 years from the date of purchase. A unit leakproof guarantee is included.
• Refrigerated Containers:
  • New machinery: 5 years warranty
  • New refrigerated container shell: 10 years warranty
  • Used or refurbished machinery: 6 months warranty
  • Used refrigerated container shell: 5 years warranty

For new replacement units or parts, the remaining warranty of the original unit or 5 years from the date of replacement or repair, whichever is longer, will apply.

Exclusions from Limited Warranty

This Limited Warranty does not cover problems, malfunctions, or damage caused by:

• Conditions unrelated to defects in material or workmanship.
• Improper use, maintenance, or handling of the unit.
• Environmental or external factors, such as accidents, natural disasters, or vandalism.

Warranty Service Process

To access warranty service, the purchaser must first contact STG Freight Services Inc. to identify the problem and determine the most appropriate solution. Warranty service requests may require proof of purchase and photographs or other documentation of the defect or damage.

For more information, please contact us at support@pelicancontainers.com